NATIONAL
in-home
CARE
.png)
We are listening...
At National In-home Care, we welcome and value both compliments and complaints.
We understand that addressing and resolving complaints allows clients, employees, and stakeholders to contribute to service improvements. When you provide a compliment or make a complaint, you can expect to be treated with respect and to have your matter resolved as promptly as possible.
​
If you have a compliment or complaint, we encourage you to speak directly with the employee involved, as they are often best positioned to address any concerns. However, if you feel your issue has not been adequately resolved, or if you’re uncomfortable raising it with the employee, you are welcome and encouraged to escalate the matter directly to National In-home Care management.
​​​
)%20(13).png)
At National In-home Care will respond with an acknowledgement of notification within 24 business hours and endeavor to rectify any concerns raised or relay any compliment in a prompt, impartial and professional manner. If you feel the result is inadequate or you feel you need assistance when working through a complaint with us or ANY service provider you engage, there are a number of support services that may be able to assist you. ​For your convenience, we have attached the ACT Government Advocacy ACT Agencies Fact Sheet.
)%20(11)_edited.png)
)%20(11)_edited.png)
)%20(11)_edited.png)